Covid-19 Guidance


Our practice is now open but we just wanted to be clear that this may not be business as usual. We will be seeing emergency patients only for the first few weeks and offering basic assessment and treatment where possible. In accordance with the new guidelines set by NHS England, the treatments you are offered may be different to those you received before, depending on staff and PPE available.  It will take some time before services return to what you previously experienced as normal. Please be patient. 


Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. 


Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are designed so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. 


Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations. 


You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example: 


  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment. 

  • Prior to entry, the patients’s temperature will be taken. Patient’s with temperatures above 37.8°C will be rescheduled. 

  • We have hand sanitiser that we will ask you to use when you enter the  practice. You will also find some in the reception area and other places in the practice for you to use as needed. 

  • We no longer offer magazines, books etc since those items are difficult to clean and disinfect 

  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. 


We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. 


How you can help: 


  • With the exception of children and patients with carers, patients should come alone 

  • A distance of at least 2 metres must be observed if another patient is present in the dental practice 

  • Payment should be made in advance by card where possible 

  • Staff will not shake your hand 

  • If you or anyone in your household show symptoms following appointment booking, you should contact the practice by phone 

  • Toilet facilities will not be available, please visit the toilet before you leave your home. 

  • Please call when you have arrived for your appointment and wait in the car or outside the surgery until you receive further instructions.  

  • Please do not arrive without an appointment, for any enquiries please always call/email the practice as the front doors will be locked. Access will be for patients with appointments only as per guidance set by NHS England. Our Team will be more than happy to assist all our patients by phone/email. 

  • Patients should come wearing a mask if possible or be prepared to wear one. 


We look forward to welcoming you to the practice once again in the future. 



The Bourbon Street Dental Care Team